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Technicians’ Site

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Tools and Resources

A good ICT technician always carries tools and other resources which may be required for troubleshooting PC problems.

The main tools/resources required by a support technician are:

Anti-static kit (ground bracelet and ground mat)
Assorted screwdrivers - flat-head and cross head (Philips)
Chip extractor
Extractor for picking up dropped screws
Blue tack (to allow screw to adhere to screwdriver)
Needlenose pliers
Antistatic bags to store unused parts
Diagnostic card
Diagnostic software
Virus detection software
Pen/paper/record forms

Bootable rescue disks for each Operating System